Shipping Policy



In order to provide you with the best shopping experience, for most products, shipping is free anywhere in the 54 United States and 9 Canadian states.

For questions about a specific order, please call 914-224-4839.

For shipping to Puerto Rico, other parts of the U.S,and some U.S. mainland postal addresses, please contact

In this case, you will receive a phone call or email from one of our representatives for an update prior to order fulfillment.



We've partnered with DHL to ensure your order is delivered secure and on time.

To help you with your purchasing decision, we list the average time it will take for an order to process for each product listed on our website.

Orders for some products will process more quickly than others due to order volume and/or inventory status.

We try to be as fair and accurate as possible, when listing each product's availability.



All orders are processed and shipped Monday through Friday from 9.00AM to 5.00PM.  

All orders placed after 2.00PM on Friday will be processed the next business day. 

Please allow 7-10 business days for delivery to the U.S. and Canada, while special customized products may require 15-18 days for delivery. We’re doing our best to deliver it promptly for you.

During high seasons or sales events it may take 2-4 business days to ship. 

We shiping to continental U.S. and parts of Canada. 



While we process your order, you may be contacted by a customer service representative to verify your order and billing information after purchase.

If you cannot be reached, your order may be delayed.

The best way to ensure there is no delay on your delivery, double check all information you enter during checkout.



If your order shipped via freight carrier, please thoroughly inspect your item before signing for the package.

We recommend that you verify the following items before signing the bill of landing:



Check to make sure that there is not damage to the packaging.

If there is damage more than normal wear and tear that occurs in transit, this could indicate that your item was damaged during shipping.

If your order is correct and is in good condition, please sign for the package.

However, if you did not receive the correct unit or find damage to the packaging, please refuse the package and call our customer service team at 914-224-4839 

We will provide you with additional instructions to get your order corrected.



We recommend that you keep the packaging your product was shipped in so you can easily repack your item in the required packaging in the event of a return.
We would kindly ask that you include your packing note and complete the returns form so we can process your return efficiently.

Following an inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original shipping charges.

We promise to process all returns as soon as possible.

You should be aware that it can take several days for a bank to show this credit.

If you have not received your refund into your account after 10 working days, please contact our customer service or call 914-224-4839

Please keep the following in mind when preparing your purchase for return:

  • Include only the items for which the prepaid return slip was provided.
  • Include all manufacturer's original packing materials, manuals and accessories.
  • Complete and include the return slip.
  • Place the provided prepaid shipping label on the package.
  • Give the package to your local carrier or drop it off at any carrier location.
  • If your purchase does not include a return slip it may cause delays during the refund procedure.
  • Note: The original shipping charges (if) incurred on your purchase are not refundable as part of your return. reserves the right to refuse a refund on a returned item if:

  • Returns and exchanges are not allowed on special ordered watches, custom designs, gift cards* and merchandise received via the Jewelry Replacement Plan. 
  • The item that has been returned does not match the original item shipped to the customer.
  • The returned item is missing parts or the original products packaging.
  • The returned item was damaged during the return shipment due to improper or insufficient packaging.
  • The jewelry has obvious signs of wear, modification, and marks. No original packaging, warranty or manual.
  • The item being returned has been assembled in a way that would impede proper packaging for return shipping. 

Not U.S. local customers: Shipping modes and fees, please contact us


Phone: 914-224-4839